Privacy Policy

00 Introduction

This Privacy Policy explains how SSR FINTECH DIGITAL INDIA E-SERVICES PRIVATE LIMITED, operating under the brand name PROEXUX (“PROEXUX”, “Company”, “We”, “Us” or “Our”), collects, uses, stores, processes and protects information when you access or use the PROEXUX website, applications, dashboard and related services (“Platform”).

By accessing or using PROEXUX, you acknowledge that you have read and understood this Privacy Policy.

01 Information We Collect

Depending on how you use PROEXUX, we may collect the following categories of information.

This information helps us maintain security, understand Platform usage, and improve our Services.

02 How We Use Your Information

We may process information for the following purposes:

Providing Services

To create and maintain your account and provide the PROEXUX features you request.

Payments

To process transactions, subscriptions, settlements, refunds and payment-related requests.

Customer Support

To respond to questions, complaints, technical issues, and support requests.

Platform Improvement

To understand how Users interact with PROEXUX and improve features, performance, usability and reliability.

Communication

• Account-related notifications
• Transaction updates
• Security alerts
• Service announcements
• Important policy updates
• Support communications

Where permitted by applicable law and subject to consent requirements, we may also send promotional communications.

Security & Fraud Prevention

To detect, investigate and prevent fraud, abuse, unauthorized access, security incidents and other prohibited activities.

Legal & Compliance

To comply with applicable laws, regulations, legal proceedings, governmental requests and other legitimate legal requirements.

03 Cookies & Tracking Technologies

PROEXUX may use cookies and similar technologies to:

• Keep you signed in
• Remember preferences
• Maintain sessions
• Understand website usage
• Measure performance
• Improve user experience
• Detect security issues
• Analyze traffic and usage patterns

Depending on the technology used, this may include cookies, pixels, SDKs, analytics tools and similar technologies.

You may control certain cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some Platform features.

04 Third-Party Services

PROEXUX may use trusted third-party service providers to operate and improve the Platform. These may include providers for:

• Payment processing
• Cloud hosting
• Database infrastructure
• Analytics
• Email and communications
• Authentication
• Customer support
• Security
• AI services
• Marketing and automation
• Other technical infrastructure

Third-party providers may process information on our behalf for the purposes for which they have been engaged. Where applicable, their processing may also be governed by their own privacy policies and terms.

05 Payment Service Providers

• PROEXUX may use third-party payment gateways to process payments.
• When you make a payment, certain transaction information may be shared with the applicable payment provider to complete and verify the transaction.
• PROEXUX does not intend to store complete payment-card information unless specifically required and lawfully permitted for the relevant service.
• Payment providers may independently process payment information according to their own terms and privacy policies.

06 Google & Other Login Integrations

• PROEXUX may provide third-party authentication options such as Google Login or other supported login methods.
• If you choose to use a third-party login service, we may receive information that the relevant provider makes available to us, such as your name, email address and profile identifier, subject to your settings and the provider's authorization process.
• We use such information to create and manage your PROEXUX account and provide the requested functionality.
• We do not sell or rent your Google or other third-party account information.

07 Creator & Customer Data

• PROEXUX may allow Creators and Sellers to collect and manage information relating to their own customers or End-Users.
• Where you use PROEXUX to collect or process information from your customers, you are responsible for ensuring that your collection and use of that information complies with applicable laws and your own privacy obligations.
• PROEXUX may process such information on your behalf to provide the requested Platform functionality.

08 Sharing of Information

We may share information where reasonably necessary with:

• Service providers and technology partners
• Payment processors
• Cloud and hosting providers
• Analytics and security providers
• Communication providers
• Professional advisors
• Government authorities or law-enforcement agencies where legally required
• Other parties where necessary to protect our rights, users, Platform or security

We may disclose information where necessary to prevent fraud, abuse, security threats or unlawful activity.

09 Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, disclosure or destruction.

Security measures may include access controls, authentication mechanisms, encryption where appropriate, monitoring and other security practices.

10 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide Services, comply with legal obligations, resolve disputes, enforce agreements and maintain security.

When information is no longer required, we may delete, anonymize or securely dispose of it in accordance with applicable requirements.

Some information may need to be retained for longer periods where required by law, taxation, accounting, fraud prevention, dispute resolution or other legitimate purposes.

11 Account Deletion

• You may request deletion of your PROEXUX account and personal information by contacting us through the official support channel.
• We may need to verify your identity before processing a deletion request.
• After account deletion, information may be removed from active systems within a reasonable period, subject to:

• Legal retention requirements
• Pending transactions
• Disputes or chargebacks
• Fraud prevention
• Security requirements
• Backup systems and technical limitations

Certain information may therefore continue to be retained where legally or reasonably necessary.

12 Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal data.

Requests may be submitted through the contact details provided below.

13 Withdrawal of Consent

• Where processing is based on your consent, you may withdraw that consent through the mechanism made available by PROEXUX or by contacting us.
• Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
• In some circumstances, withdrawing consent may affect our ability to provide certain Services or features where that information is necessary for the Service.

14 Marketing Communications

• You may receive service-related communications necessary to operate your account.
• Where promotional communications require consent under applicable law, we will provide an appropriate option to opt out or withdraw consent.
• You may unsubscribe from promotional emails using the available unsubscribe mechanism or by contacting us.

15 Children's Privacy

• PROEXUX is intended for users who are legally capable of entering into contracts.
• We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
• If you believe that a child has provided personal information to us in violation of applicable requirements, please contact us so that we can review and take appropriate action.

16 International Data Processing

• Some of our technology or service providers may process or store information outside India.
• Where personal information is processed outside India, PROEXUX will take the measures required under applicable law.

17 Data Breach & Security Incidents

If a security incident involving personal data occurs, PROEXUX will take appropriate steps to investigate, contain and address the incident and provide notifications where required by applicable law.

18 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our Services
• Technology
• Business practices
• Legal requirements
• Data-protection requirements

The updated Privacy Policy will be published on the PROEXUX website with a revised “Last Updated” date. Where required, we may provide additional notice of material changes.

19 Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or your personal information, please contact:

Privacy / Data Request

For requests relating to access, correction, deletion, consent withdrawal or other privacy matters, please include:

20 Grievance Contact

If you have a grievance regarding the processing of your personal data, you may contact our Grievance Officer using the details below.